Frequently Asked Questions
IS IT SAFE TO ORDER CDS, DVDS, ETC FROM THIS WEBSITE?
Yes! Checkout is handled securely by BigCartel, and you pay securely with Credit Card or PayPal.
HOW MUCH IS SHIPPING?
Shipping for CDs and DVDs is $5 initially, and $3 per item thereafter. Shipping for shirts and jackets are a flat rate of $6 for US and $8 international, with $3 additional for each item afterwards. These prices reflect actual shipping rates and order processing fees.
SHIPPING TIMES
Generally, items take between 1-3 weeks. USA and Europe tend to be 1-2 weeks, whereas the rest of the world may take a little longer. Also, if you are not in the US, there is always the possibility of having to pay your own country's importation tax. I am not responsible for any customs duties.
TRACKING
Items shipped in the US usually have tracking, while international package tracking is not available.
WHAT IF MY ITEM IS DAMAGED IN SHIPPING?
Contact via email or the contact form and I will replace the damaged item.
RETURNS
Because I am a one-man operation, certain restrictions apply: Returns are generally not accepted unless you receive the wrong item or the item is damaged when you receive it. For apparel, please make sure you view the item's sizing chart to ensure you order the correct size. Items that are used/dirtied after you receive it are not eligible for return. Thank you for your understanding.
WHAT IS A PROFESSIONALLY PACKAGED CDR?
The CDs I release are professionally packaged CDRs. This means "duplication." And what that means is that I can have a lower quantity pressed instead of having to order 500 or so CDs at once and have them take up tons of space in my house. They come in jewel cases and are shrink-wrapped, they look just like "regular" CDs! The quality is excellent, these are NOT homemade.
And for those of you wondering, these are pressed with the original high-resolution master recordings, not MP3.
DOWNLOADS
You can download for free if you wish, or you can choose your own price (via Bandcamp) if you would like to support my music and creative process. Any support you give goes directly into making and releasing new music.
LICENSING FOR YOUTUBE AND COMMERCIAL USE
Want to license my music into YouTube and other projects? You can! It's real easy. And yes, commercial purposes - no problem. And it is 100% PodSafe. -more info on licensing-
WITH THE PRESS?
I've got you covered! Just head over to the Press Kit page and there's a whole bunch of stuff for you, like photos, embed codes, one-sheet, etc.
OTHER QUESTIONS?
Do you have a question that wasn't answered here? Just send me an email to
Vitne (at) Vitne.net or use the contact form over on the Contact page. Cheers!